I've just called Towergate Insurance about renewing my boat cover for the coming year and the nice man agreed to look into reducing my premium. After all, I understand the need for them to make a profit and increase their fees to cover their on-costs including an inflationary factor but I don't see why their charges should just keep going up when nothing else has changed. So, I asked what he could do to make the annual bill less of a burden for this hard-pressed, retired ex-local government worker.
He said he couldn't change the arrangement fee as it is already one of the lowest and it has to cover them sending out paper renewal forms and answering calls from old men doing quite good impressions of Victor Meldrew but he did put me on hold while he went to speak to someone higher up the food chain. When he came back he was able to reduce my premium by nearly £20. Not a bad outcome for a short telephone call. It's obviously worth asking.
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